Lesson Goal: To understand the technical process of how email functions from the point of sending to receiving.


Email, or electronic mail, is a method of exchanging digital messages over the Internet. Its functionality is akin to postal mail but occurs in a digital environment. Here’s an overview of how email works:

The Components of an Email System

  • Mail User Agent (MUA): Also known as an email client, it’s a software application used to compose, send, receive, and read email. Examples include Outlook, Gmail, and Apple Mail.
  • Mail Transfer Agent (MTA): This is a server-based software responsible for transferring emails from one computer to another using the Simple Mail Transfer Protocol (SMTP).
  • Mail Delivery Agent (MDA): Once the MTA transfers an email to its destination, the MDA delivers it to the recipient’s mailbox.

How Email is Sent

  1. Composing the Email: The process starts when you compose an email in an MUA and hit send.
  2. Email Server Processing: The MUA sends the email to the sender’s MTA, often through an SMTP server.
  3. Routing: The sending MTA processes the email and forwards it to the receiving MTA, often via multiple servers.
  4. Receiving the Email: The receiving MTA passes the email to the MDA, which then delivers it to the recipient’s mailbox.
  5. Accessing the Email: The recipient accesses the email via their MUA, either through protocols like Internet Message Access Protocol (IMAP) or Post Office Protocol (POP).

Email Protocols

  • SMTP (Simple Mail Transfer Protocol): Used for sending emails.
  • IMAP (Internet Message Access Protocol): Allows email access and management directly from the server.
  • POP (Post Office Protocol): Enables downloading of emails from the server to the user’s device.

Security Measures

  • SPF (Sender Policy Framework): Validates if incoming emails are from an authorized domain.
  • DKIM (DomainKeys Identified Mail): Ensures the email content hasn’t been tampered with in transit.
  • DMARC (Domain-Based Message Authentication, Reporting, and Conformance): Combines SPF and DKIM to improve email security.

Common Issues

  • Email Bouncing: Emails may bounce back to the sender if the recipient’s address is incorrect or if there are server issues​​.

Email Today

  • Versatility: Email is used for personal, educational, legal, and business communications.
  • Global Reach: Billions of emails are sent daily, making it a primary form of global communication.

Summary: Email operates through a complex yet efficient system involving multiple agents and protocols. Understanding how it works enhances our appreciation of this essential tool in our digital communication arsenal.


For a comprehensive explanation of how email works, including technical details, visit HowStuffWorks. Enhance your knowledge on various engaging topics at the Knowledge-Brothers website.

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